Lixus.id ("us", "we", or "our") operates the Lixus Flow platform (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
1. Information We Collect
We collect several different types of information for various purposes to provide and improve our Service to you.
a. Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information, including but not limited to: Name, Email address, Phone number, and Payment information (e.g., bank account details).
b. Social Media Data
When you connect your social media accounts (such as Instagram and TikTok) to Lixus Flow, you authorize us to collect information via their official APIs. This data is essential for the platform's functionality. This may include:
- Public Profile Information: Your username, profile picture, bio, and follower count.
- Content Performance Metrics: For posts you designate for a Campaign, we collect public metrics such as likes, comments, shares, views, reach, and engagement rate. This data is used to measure campaign effectiveness.
- Audience Demographics (Aggregated): We may access aggregated and anonymized audience data (e.g., age range, gender distribution, location) if provided by the social media platform, to help Brands understand the audience they are reaching.
We do not collect private messages or any non-public information from your social media accounts.
2. How We Use Your Information
- To operate and maintain the Service: To allow you to participate in Campaigns and manage your account.
- To connect you with Brands: Your profile information is used to match you with relevant Campaigns.
- For campaign reporting: We provide Brands with performance reports on their Campaigns, which include aggregated data and specific metrics from your participating Content.
- To process payments: To ensure you are compensated for your work.
- To communicate with you: To send you updates, opportunities, and support messages.
3. How We Share Your Information
We do not sell your personal data. We may share your information in the following situations:
- With Brand Partners: Your public profile and the performance metrics of Content created for their specific Campaign will be shared with that Brand.
- With Service Providers: We may share information with third-party companies that help us operate our Service, such as payment processors and cloud hosting services.
- For Legal Requirements: We may disclose your data if required to do so by law.
4. Data Security & Retention
The security of your data is important to us. We use commercially acceptable means to protect your Personal Data, but remember that no method of transmission over the Internet is 100% secure. We will retain your data only for as long as is necessary for the purposes set out in this Privacy Policy.
5. Your Rights
In accordance with Indonesian law, you have the right to access, update, or request deletion of your personal information. You can usually do this through your account settings or by contacting us directly.
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at: [Your Contact Email, e.g., legal@lixus.id]